Officer, Domestic Payments
Job ID: 28733
Job Sector: Banking
Closing Date: Dec 5 2017
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Attend to all aspects of payments processing of internal account transfers, lien loading, FX Deal, VAF and Salary processing.
Ensure processing efficiency in execution as per set processes and procedures.
To attend to failed and unpaid outwards electronic transfers
In performing the above duties the Officer should ensure a high level of quality service to the customer, the branches, the department and the agent banks
Perform duty of care on all transactions before processing as per agreed checklist and procedure.
Timely and accurate processing of all payments and collections from all the channels (SFI, CIMs, Branches).
Ensure all instructions, Vouchers, salary are checked in terms of Duty of Care obligations prior to processing.
Ensure that all vouchers and payment instructions are signed and authorised by team leader /Supervisor and have the required supporting documents before proceeding to process.
Process Client funds transfer instructions; manual capture and bulk electronic payments in all accepted currencies according to laid-down procedures, as well as Mpesa payments.
Compare the payee’s name as stated on the instruction and beneficiary details are in line with title of account on the system. If not the deposit is rejected.
If you decide to dishonour/un-pay the instruction for any technical reason, the reason for un-paying must be written in red on the Voucher or input comments in CIMs.
Advise the drawee branch by e-mail, giving copy thereof to the Team Leader, manager OPC (Back office), a designated officer for handling un-paids and any other officer as may be required from time to time
Identify, intercept and remove any forged unauthorised payments.
Collect all manual fees/charges for all transactions processed in OPC
Compile and submit regular transaction statistics.
Ensure that all Funds transfer instructions received are processed within turnaround times
Refer all exceptional items to the Team Leader Electronic Payments for speedy resolution.
Preferred Qualification and Experience
Must be a university degree holder Upper Second Class Hons or equivalent in business or related field
Any qualification in line with risk mitigation is an added advantage.
Broad understanding of the bank’s processes and procedures.
Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
Basic banking knowledge and understanding bank procedures/Products.
Understanding of local processing activities in OPC.
Duty of care
Two year working experience with a bias in Operations/ Branches Operations