Manager; Agency Banking- Northern, Western, Southern, Lake & Highlands zone (4 Positions)
Responsible for driving for growing agent’s base, transacting customers and revenue by providing leadership on agent recruitment, acquiring business and management of agency business operations in the zone.
Ensure smooth planning, executing and monitoring sales strategy; distribution and expansion; marketing initiatives and budgets of NMB’s entire agent network at the zone.
Liaising with branch managers on identification of the new prospective agents in the zone while ensure compliance of KYC as per regulation and business requirements.
Acquire new business opportunities, initiate business cases and product concepts for value added services on agency banking, and seek necessary approvals from within the bank.
Agent relationship management & business development of direct and indirect channel model of NMB wakala in the zone.
Managing training of agents, staff and field team on products and troubleshooting of agency banking tools as well as agents disputes.
Management of agency banking representatives and assign goals to branches and field team by product, and generate necessary reports for performance reviews to ensure quality support services to NMB wakalas.
Monitoring the market very closely for dynamics on customer behaviour, competition, policies, compliance and regulations.
Supporting other business units for cash transaction solutions using customized agency banking models.
Coordinate branding activities between Head office, marketing and zone related to NMB wakala branding, marketing and market intelligence as part of business development.
Periodic visit the regions in the zones ensure correct implementations of agency banking strategies, policies and compliance also to monitor performance and evaluation of branches and field team KPIs.
Supervising zone’s agency banking representatives on their day to day activities and targets.
Agency network growth and support.
Sales and commercial acumen.
Reporting skills and data presentations.
Strong negotiations skills
People management skills.
Proven strong interpersonal skills.
Qualifications and Experience
University Degree/ Advanced Diploma in field of banking, finance or business related field.
Minimum of 3 years’ experience in the banking industry, Mobile Network Operator (MNO), or agency network operations.
Prior exposure to field operations on agent network institutions/ FMCG sales/ direct sales operations will be an added advantage.
Location: Head Office
Manager; Custody Securities Services Operations
Assist Senior Manager, Custody services in achieving the department’s goals by ensuring that a cost effective, high quality service is provided to our customers by effectively controlling tasks within the custody services section.
Responsible for actual accurate settlements of cash, securities (Equities, Fixed Income and Money Market instruments) while ensuring that all settlements are settled in convention with the market rules, directives and procedures.
Deal with clients telephonically, via SWIFT and e-mail and ensure all transactions are settled according to clients’ SLA and relevant systems updated accordingly.
Ensure all settlements procedures are complied with in accordance with procedure manual.
Action all instructions in settlement module, receive deliver windows, cancellation windows and rejection window in the custody securities system and cash transactions in the core banking system.
Follow up on all failed trades until cancelled.
Safeguard all manual controls are followed to ensure no fall outs in processing and excess(overdrafts) management.
Guarantee relationship and services issues raised by clients are brought to the attention of Senior Manager Custody Services.
Understand and manage risks associated with the area of responsibility and its impact on the bank.
Continuously improve service offerings through innovation and a future orientation towards automation.
Make sure service is provided in accordance to the agreed Service Level Agreement (SLA) standards.
Ensure queries are responded to within 24 hour turn-around times and adequate resolution and follow through.
Guarantee holding response is provided to client queries that have not resolved on time and provide constant updates until resolved.
Adhere to formalized back-up procedures, and sign-off is affected by respective parties.
Provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients’ needs and market demands in order to define business requirements.
Action all aspects relating to settlement of all securities within the required timelines of the market rules and directives and clients SLA to prevent any penalties or reputational damage levied against the bank.
Responsible for implementation and adoption of all compliance, anti-money laundering and sanctions related requirements contained in policies, procedures and processes.
Ability to learn new systems/processes and to grasp instructions quickly.
High level of accuracy and attention to details.
Good communication and inter-personal skills.
Excellent time management problem solving skills.
Good planning and organizational skills.
Creative thinking and dynamic.
Proactive and self-motivated.
Self-starter, confident and assertive.
Qualifications and Experience
Bachelor degree from reputable university, with major in finance or business related studies.
Four years’ experience in custody services and well experienced in handling; trade settlements, corporate actions, query management, RFPs, hosting clients visits and market advocacy.
Securities Industry certification will be an added advantage.
Location: Head Office