Provide leadership in defining and implementing the agency banking operations support objectives, driving usage, improve operational excellence, cost management and compliance to internal policies and bank approved guidelines.
Act as interface between agency banking, internal and external stakeholders to ensure effective and efficient operations, manage and provide support to the projects and system changes.
Provide leadership in areas of sales, commercial and distribution for agency banking business that enable the bank achieve its ambition and strategic vision.
Senior Specialist; Risk, Control and Compliance
Responsible for identifying, evaluating, and analyzing risks inherent to the agency banking operations and sufficiently address and mitigates them while ensure compliance.
Responsible for developing, monitoring and supporting the growth of agency banking business by coordinate execution of sales strategy across the zones and management of both channels performance in line with NMB Bank strategy.
Responsible for effectively monitoring of channel’s performance and usage, ensure effective support is provided to agents as escalated from the zone and contact center include maintenance/housekeeping activities for the agency banking systems and devices.