Wednesday, March 25, 2020

Specialist; Card System (3) at CRDB Bank

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CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Card System (3 positions)

Job Summary.

To provide level 2 support for Card Systems: ATM / POS switch, HSM, Card Management system, Card Production systems, International Payment Schemes, Integration with Third Party systems, Incident & problems escalations and follow-up resolution of issues with vendors.

Key responsibilities:

  • Administration, configuration and maintenance of ATM /POS switch and card management system.
  • Maintain card systems portfolio by monitoring the status and challenges of existing systems, on-going projects and future/prospective projects.
  • Monitor / Support interfaces between CRDB Bank’s card systems and third party vendors.
  • Provide enhancement and support for card management switch, e-transaction services/applications.
  • Support Alternative Banking Channels and E-Fraud on card related transactions.
  • Interact professionally with various departments.
  • Liaise with Card production vendors for 2nd level support issues.
  • Generate periodic E-channel reports.
  • Liaise with Alternative Banking Channels unit on new card business requirements.
  • Perform integrations with card management systems.
  • Leading in implementation, testing and certification of the switch, International Card scheme, device certification i.e. ATM, POS.
  • Participating with other duties and projects as assigned and deemed necessary to meet the business need.

      Experience, Knowledge and Skills Requirements

  • Bachelor degree in Computer Systems Technology or related academic field with ICT Service Management ITILv3 certifications.
  • 3 Years experience in working in a banking IT environment.
  • Experience in issue analysis and resolution.
  • Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
  • Experience in managing Backup / Recovery processes and Systems / Business Continuity.
  • Be a team player that motivates and trains other team members.
  • Knowledge on Oracle database management.
  • Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
  • Good understanding of network technologies.
  • Knowledge of ATMs, POS and card production lifecycle.
  • Basic knowledge of Visa, MasterCard and Union Pay International technologies, operation and trends.
  • Knowledge of card management systems, switches and HSM.
  • Strong interpersonal, written and oral communication skills.
  • ICT Service Management skills.
  • Troubleshooting and ICT problem solving skills.
  • Excellent Interpersonal and relationship skills.


CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

How to Apply

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clearsubject of the position applied for not later than 30thMarch 2020. Hard copies will not be accepted. Email:


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