Monday, April 6, 2020

Public Sector and Regions B2B at TiGo – NAFASI ZA KAZI

Head of Sales: Public Sector and Regions B2B  

Responsible for driving the public sector and regional sales strategy and effectively leading a team to achieve the set revenue and retention target. This includes ensuring a great experience for customers across the entire customer journey from onboarding to implementation and Business as Usual (BAU).

You are open-minded, positive, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Account management & revenue target

  • To achieve agreed growth rates from corporate accounts in line with the Business Enterprises business plan.
  • Responsible for creating and driving the public sector and regional sales strategy
  • Meet assigned revenue target on allocated target and also meet the target allocated for your team (Sales executive)
  • Ensure there is effective inter-departmental synergies so that customers are served well
  • Work side by side with the support team and drive an effective retention strategy
  • Responsible of measuring and driving performance to ensure the team meets the target
  • Responsible of driving development plans for each team member and ensure their areas of improvements are addressed and growth
  • Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce (KAMs or Sales Executives)
  • Ensure customers are onboarded and training is done so customers are clear on how support and products work
  • Set goals for teams and ensure they are attained
  • Regional pipeline management and ensuring data integrity
  • Recruiting and managing Sales Executive in the regions
  • Open new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues in line with the agreed business plan
  • Develop, implement and control account development plans to maximize new and repeat sales from the accounts
  • Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
  • Ensure that all customer information is entered accurately and in a timely fashion on to the required Tigo customer database
  • Work with product team and ensure solutions are customised to meet customers’ requirements

Lead a team of Sales Executive

  • Lead a team of Sales Executives and ensure that they each meet their individual allocated target and the target for the group is also achieved
  • Have daily sales trading meeting with the team to monitor and track sales performance and retention initiatives
  • Ensure the adoption of effective pipeline management and date integrity
  • Track performance through weekly reviews
  • Act as an escalation point for any customer facing issues that the team can’t manage
  • Work with Segment manager to design commissions schemes, target setting and push activities for team

Customer Retention

  • To achieve agreed retention targets within an existing corporate sector account portfolio.
  • To support customer and implement an effective engagement and support model to ensure customer satisfaction
  • To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with our capabilities
  • To be the central point of contact for all Corporate Sector Account sales related issue within the customer portfolio and the conduit for customer communication for all other service related situations
  • Ensure bills are paid as per the agreed credit policy

Documentation and filling.

  • Ensure all account opening applications forms are dully updated and used for activations
  • Ensure all documentations are filled in designated areas and ready to be available whenever required
  • Ensure proper KYC during onboarding
  • Advice any required input to improve safe keeping of the customer records/database.


  • University degree in Business is Preferred
  • 4+ years of experience in account acquisition/managemen
  • Proficiency with the MS Office Suite including Microsoft Word, Excel and Power Point
  • Expert in selling B2B Products / Spectrum of Services
  • Great leadership skills
  • Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills.
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community.
  • Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource to be sought out.
  • Experienced with the Tanzanian market whilst having a high level of professionalism
  • Ability to achieve results through others.
  • Set and manage priorities

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”
Only Successful Candidates will be contacted


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