Friday, September 11, 2020

New Job Opportunity at National Bank of Commerce (NBC) – Head of Application Support

National Bank of Commerce (NBC)
Jobs in Tanzania 2020: New Job Vacancies at National Bank of Commerce (NBC) 2020
Position: Head of Application Support
Location: Head Office NBC
Type: Full time 
Job ID: R-15910494
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
The Head of Application Support is
responsible for the delivery, support, and implementation of complex
enterprise application systems (including Core Banking), both cloud, and
on-premise. Reporting to the Head of IT, this individual is responsible
for leading the enterprise application, digital channels, and UAT
functions for the IT organization. In this role, the individual will
manage multiple projects and priorities in addition to managing day to
day application support & operations. As a single point of contact
between IT & business for various applications, you will lead
initiatives, resolve problems and develop relationships at all levels of
the organization as well as with outside vendors and contractors. Your
ability to work independently with limited direction, effective
communication with stakeholders and ability to provide leadership and
direction to team members will be keys to your success.



Job Description​

  • Manage
    the day-to-day operations of enterprise applications (e.g. core banking
    applications, CRM, etc.), Digital Channels, and UAT environment in
    support of business objectives while working to modernize the
    application landscape.
  • Manage overall solution & service
    delivery for prioritized projects, enhancement and break/fix demand for
    application portfolio
  • Drive standardization & automation
    across business processes leveraging standard/corporate solutions.
    Actively engage with business in defining optimal solutions to support
    and improve business processes.
  • Responsible for the development,
    implementation, and enhancements of the architectural roadmap toward a
    modern technology platform, development standards, and QA practices.
  • Responsible
    for balancing investment between solution iteration and innovation,
    ensuring the bank explore new technologies (mobility, artificial
    intelligence, analytics, cloud platforms, etc..), and provide a vision
    for robust, flexible, scalable enterprise capabilities.
  • Establish
    and grow an enterprise-wide analytics capability, integrating Systems,
    operations, customer, and endpoint device data to support business
    operations and strategy.
  • Responsible for integrated incident,
    change and problem management. Ensure systems, methodologies and
    procedures are in place and followed for application support.
  • Manage solution Implementations, roll-outs and delivery for internal businesses & functions.
  • Lead/collaborate with external vendors for projects execution & application support
  • Manage, lead and mentor team members. Sets measurable goals and deadlines for team members
  • Handle changing priorities and provide decisive leadership in complex situations
  • Implement industry best practices for solution as well as service delivery.
  • Drive software license optimization initiatives
  • Experience
    in Financial planning including annual budget, forecasting and cost
    tracking, work estimation, funding requests, application total cost of
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Qualifications and Experience

  • Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
  • 10+
    years of experience in applications including experience in deploying
    large enterprise applications likes Oracle Flexcube, SAP, etc
  • Proven
    ability to integrate modern technology and legacy platforms, experience
    with SaaS, infrastructure as a service (IaaS), platform as a service
    (PaaS), SOA, APIs, open data, microservices, event-driven IT and
    predictive analytics.
  • 10+ years of experience leading across the
    following domains information management, enterprise application
    development, SDLC, QA, agile and lean delivery methodologies, and ITIL
  • 10+ years of experience in technology management,
    leadership, and operations positions, with responsibility for budget and
    department administration.
  • Proven experience of successfully delivering projects on-time, within budget, and in scope.
  • Led at least 2 projects that involved global deployment of solutions
  • Experience of setting up application support teams, processes & tools for a complex application portfolio.
  • Strong Industry and Functional expertise with configuration and design experience
  • Has good experience of business engagement and senior Stakeholder management.
  • Should be able to organize teams and resolve critical situation or complex requirements.
  • Familiar
    with tools and technology necessary to manage application projects
    & support (Ticketing tool, monitoring tools, Demand/Capacity
    management tools, Monitoring tools and automation, Project tracking
  • Ability to work within a fast-paced, high pressure, dynamic environment
  • Should be able to influence decision-making and drive project delivery.
  • Should
    have experience of working /managing application portfolios comprising
    of technologies like .Net/Java, Microsoft technologies, Linux,
    Websphere, PostgresSQL, AWS/Azure, Oracle DB, etc
  • Knowledge or certificate in Cloud Computing will be added advantage
  • Oracle certification will be of added advantage
  • Knowledge of banking/ branch operations will be of added advantage

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Bachelor’s Degree – Information Technology, Experience in a similar environment.
Deadline: 26th September, 2020.

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