Tuesday, October 6, 2020

New Employment Vacancy MWANZA at National Bank of Commerce (NBC) – Relationship Manager Insurance

AJIRA LEO
National Bank of Commerce (NBC)
Jobs in Tanzania 2020: New Job Vacancies at National Bank of Commerce (NBC) 2020
Position: Relationship Manager Insurance
Location: Mwanza Branch NBC
Type: Full time 
Job ID: R-15911090
Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
The Relationship Manager –Insurance is
responsible for assisting the Head of Insurance in insurance business
development and overall business oversight. The role concentrates on
driving sales and ensuring Insurance penetration in the allocated branch
grows, increasing productivity and monitoring performance. This
includes training, attending to complaints and queries, and customer
service duties.
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Job Description​
Accountability: Business Direction
-Co-ordinate all Bancassurance activities conducted within the allocated zone
-Support all Bank departments on insurance matters
-Prepare management information as required
-Provides guidance and training to bank staff on insurance matters
-Manage end to end insurances process in the branches
-Comply with the insurance industry requirements as per the act or legislation
Budget accountability:

  • Accountable for achieving annual income targets as cascaded from Head of Insurance
  • Monitoring of progress towards achieving targets is done on a monthly basis.
  • Active involvement and accountability for making purchase/ refund business decisions within set limits
  • Establish relationships with key clients or business influencers in the local area

Accountability: People Management

  • Working with Head of Insurance to agree business direction and ways of conducting insurance business
  • Dealing with outlets ,operations centre to ensure full understanding of the insurance process & procedures
  • Assist Head of Insurance in being main point of contact with all matters relating to insurance business in the branches
  • Providing support and training on insurance matters
  • Ensure
    that branch staff own and manage customer queries and complaints by
    taking ownership and resolving in a timely manner. Act as the escalation
    point for their unresolved queries and complaints.
  • Assist the
    Head of Insurance in creating an empowering environment for branch
    managers & staff, encouraging individual ownership and initiative to
    drive Insurance. 
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Accountability: Risk Management

  • Ensure all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
  • Ensuring staff dealing with insurance adequately trained
  • Ensuring claims process is followed and adhered to by both staff and branches
  • Visits to outlets to ensure correct adherence to processes and procedures
  • Timely communication of all changes relating to insurance activities or requirements
  • Responsible for all audit matters on insurance in the branches

Accountability: CUSTOMER SERVICE
•Provides support to outlets and other functions on insurance issues
•Interact
regularly with internal service providers (e.g. Operations, KYC
Helpdesk) to ensure fast and efficient service to customers (both
internal and external customers)

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Qualifications
Business
Improvement Orientation (Meets some of the requirements and would need
further development), Digital familiarity (Meets all of the
requirements), Enabling team success (Meets some of the requirements and
would need further development), Experience in a similar environment,
Higher Diplomas – Business, Commerce and Management Studies, Openness to
change (Meets some of the requirements and would need further
development), Operational administration (Meets some of the requirements
and would need further development), Product and/or Service Knowledge
(Meets some of the requirements and would need further development),
Quality orientation (Meets some of the requirements and would need
further development)
Deadline: 20th October, 2020.

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