Thursday, October 22, 2020

New Job Opportunity at Standard Chartered Tanzania – Head Priority Banking, Branch and Employee Banking

Standard Chartered
in Tanzania 2020: New Jobs Opportunities at Standard Chartered, 2020
Standard Chartered Bank Jobs
Head Priority Banking, Branch and Employee Banking – (2000015126)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
us, good performance is about much more than turning a profit. It’s
about showing how you embody our valued behaviours – do the right thing,
better together and never settle – as well as our brand promise, Here
for good.


committed to promoting equality in the workplace and creating an
inclusive and flexible culture – one where everyone can realise their
full potential and make a positive contribution to our organization.
This in turn helps us to provide better support to our broad client

The Role Responsibilities
Head Business Banking is
responsible for leading BB Team, covering all product and segment
verticals, to effectively meet revenue goals by consistently delivering
exceptional customer experience, maximizing new business opportunities
in the catchment and deepening existing relationships within the chosen
customer segments.

The role entails the creation of an
operations environment that is continuously improving to meet standards
along the measures of customer satisfaction, efficiency and
productivity, while ensuring that risks are well controlled and
processes are in compliance with local regulatory requirements.

incumbent has overall accountability for people management in the
network and must drive behaviours to enable optimal service quality to
customers. In line with this, the role holder will groom and develop
talents for building bench strengths.

Strategy Formulation & Execution, and Financial Management

  • Develop Distribution strategic plans in alignment to overall BB and RB agenda
  • Assess and articulate franchise strategy to maximizing the potential opportunities within the ecosystem of corporate banking
  • Drive
    execution of strategy, new sales revenue and total revenue through
    acquisition, deepening & retention of customers across all segments
  • Ensure effective execution of rigorous sales, service & operations management disciplines across the branch
  • Optimize Business Banking P&L and balance sheet performance as well as other financial KPIs
  • Drive and handle Business Banking client relationships CVP
  • To
    deliver Business Banking client relationships standard operating model
    and capacity framework, including client coverage and account assignment
    rules in a team-based way of working client contact and service
  • Roll out engagement standards incl. Operating rhythm between RM’s & specialists
  • Work collaboratively with Analytics to get “next best conversation”
  • Strengthen
    hiring and career development model working with Country Segments and
    HR/TA for all job families under Client Relationships
  • Set performance KPI’s and recognition standards
  • Work with segments to achieve deepening targets (volumes). Conduct root cause analysis and debottleneck issues, as required
  • Standardize required framework of MIS tracking with SBIM
  • Implement Affluent clients strategic objectives/initiatives as outlined in RB strategy/corporate plan

CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!

Drive the following Strategic initiatives:
Asset Growth:
Grow asset book across all BB product options available. Leverage on
CIB/CB clients and its supply chain to effectively tap eco-system
Liability Growth:

  • Focus on acquisition of quality NTB (executives and self-employed professional)
  • For BB Continued focusing on the cash Rich entities i.e. NGO, School/Universities and Logistics companies.
  • Grow LCY deposits through targeted BB campaign
  • Strengthen BB through hiring of experienced RMs to rapidly grow BB portfolio
  • Increase wealth FX penetration through joint visits between RM/Specialists
  • Increase
    S2B penetration and utilization through migrating clients from manual
    to digital. Ensure mandatory S2B sign ups upon account opening


  • Relationship Opening and CDD
  • BB /IB Lending process
  • Excess Management process for BB

Customer Experience & Relationship Management

  • Drive
    delivery of the Bank’s brand promise to our customer, tailored across
    segments (including ensuring overall branch presentation and ambience as
    per brand standards)
  • Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions
  • Personally role model as a customer-centric ambassador and engage key customers
  • Drive for overall coordination across key roles within branch to ensure seamless customer service
  • Collaborate with Segment to facilitate up- streaming of customers
  • Ensure sustained efforts of RMs in deepening customer relationships and portfolio management
  • Review portfolio base allocation to RMs and loading to effectively implement client contact strategies.
  • Implement Premier Service Model for clients in BB and Priority Banking in collaboration with CE team.
  • Client engagement through Business Banking Operating rhythm.

Leadership, People & Community Development

  • Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
  • Develop
    and build talents within business banking through optimal resourcing,
    capacity planning, succession planning and engagements
  • Personally coach own team leaders to enable delivery of BB results and fulfillment of individual managers scorecard
  • Assume
    personal responsibility for Staff productivity and performance relating
    to portfolio, new sales, teller transactions, etc.
  • Lead in building strong internal & external networking & alliances building
  • Ensure
    the provision of ongoing training and development of people, and ensure
    that holders of all critical functions are suitably skilled and
    qualified for their roles ensuring that they have effective supervision
    in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure/capacity plans.
  • Set
    and monitor job descriptions and objectives for direct reports and
    provide feedback and rewards in line with their performance against
    those responsibilities and objectives

Risk management & control

  • Responsible
    for identifying, assessing, monitoring, controlling and mitigating
    risks in line with both Group and country requirements,
  • Responsible
    for all responsibilities under the Risk Management Framework – both
    execution and supervisory i.e. Act as the [Process First Line of
    Defence] risk control owner under the Group’s Risk Management Framework
    (including relevant Operational Risk Framework ownership for
    Relationship opening and CDD Risk
  • Ability to understand main risks and putting in place control measures as per Group and Country requirements.
  • Work in collaboration with risk and control partners to manage current and emerging risks relating to the business
  • Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
  • Achieve KPIs set for operational, credit, people and risk parameters
  • Recognize and exercise sound commercial judgment & respond and resolve issues appropriately
  • Read, understand and comply with all provisions of the Group Code of Conduct.
  • Sound
    knowledge of all aspects of general banking, retail operations and
    credit operations / deposit and lending products / inspection and audit
    requirements, as applicable.
  • Awareness of all the policies and procedures issued in relation to money laundering prevention.
  • Ensure KYC compliance for all new to bank and existing customers.
  • Ensure zero operational loss and effective complaint management.
  • Effective reject management.
  • Report any suspicious transaction immediately to the supervising officer of Fraud Control


Ensure compliance with:

  • “Guidelines
    and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening
    and “Guidelines and Procedures on Cross-Border Account Opening
    Referral” issued by Group Business and Operations Risk
  • controls
    and procedures on “Know Your Customer” and Customer Due Diligence
    introduced to address money laundering prevention and compliance risk
  • “Guidelines
    for the submission of Suspicious Transactions Reports” issued by Head
    Legal & Compliance/ Country Money Laundering Compliance Officer
  • Ensure,
    compliance and implementation of CDD & AML guidelines in relation
    to Money Laundering Prevention as specified by Group Policy &
    Standard and local regulations, and adherence to Health and Safety

Ensure compliance with Operation risk Policy and Procedure guidelines

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take
    personal responsibility for embedding the highest standards of ethics,
    including regulatory and business conduct, across Standard Chartered
    Bank. This includes understanding and ensuring compliance with, in
    letter and spirit, all applicable laws, regulations, guidelines and the
    Group Code of Conduct.
  • Lead the team to achieve the outcomes set
    out in the Bank’s Conduct Principles: [Fair Outcomes for Clients;
    Effective Financial Markets; Financial Crime Compliance; The Right
    Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Head, CEPG
  • Head, Affluent
  • Head, Digital
  • Head, WMPS
  • Head, CDD Operations
  • Senior Product Manager
  • BORM
  • Head Legal
  • Head Country Compliance
  • Head of HR
  • Head, Credit
  • Head, FCC
Read Also:

Our Ideal Candidate

  • University degree or professional qualification, preferably in Banking and Finance
  • Proven track record of accomplishment in the management of banking operations
  • In
    depth knowledge and understanding of banking products and services, and
    ability to structure and deliver customized solutions which meet
    customer needs.
  • Ability to engage stakeholders in constructive
    dialogue, in order to improve own understanding and influence others
  • Strong Operational and risk management background
  • Strong people management & communication skills, especially ability to engage and motivate large teams
  • Ability to analyse significant amounts of data and distil clear insights
  • Relevant applications & technology infrastructure knowledge
  • Understanding of the regulatory environment and practices
  • Project Management and Change Management skills.
  • Committed to driving own team’s progress and delivering agreed outcomes.
  • Nurtures teamwork and collaboration.
  • Has
    the ability to blend the demands of managing day-to-day operational
    activities with the necessity of maintaining a strategic view.
  • Be able to demonstrate an ability to manage complex activities within the Bank’s matrix organization structure.
  • Experience in budget development and budget management.
  • Foresight with regards to workflow, staff capability and moral.
  • Thought leadership in Retail Banking with appreciation industry products and developments
  • Strategy articulation and execution
  • Professional
    depth in Retail Products covering product development, acquisition,
    portfolio and risk management, marketing and campaign management
  • Deep understanding of in-market client product behaviors and life stages
  • Strong appreciation and ability to balance tradeoffs between risk and returns to achieve RORWA and P&L targets
  • Strong strategic acumen and execution capability
  • Relationship
    building and influencing – ability to build strong relationships across
    internal and external stakeholders / partners
  • Team leadership – Ability to inspire team to achieve targets while building bench strength
  • Adept at succeeding in a matrix organization

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
Deadline: 05/Nov/2020.

Get Notifications Faster by:
(Visited 1 times, 4 visits today)

The post New Job Opportunity at Standard Chartered Tanzania – Head Priority Banking, Branch and Employee Banking appeared first on Ajira - Nafasi za kazi Tanzania 2019.